What information do we collect?
We collect information you provide directly to us, such as your name, email address, phone number, and company details, when you use our services and payment details when you sign up for our email marketing web app. We also collect information about your use of our platform, including campaign data, open rates, click-through rates, and user interactions, sign up for newsletters, or contact us for inquiries.
How We Use Your Information
We use the information we collect to provide, maintain, and improve our services, communicate with you, personalize your experience, and send marketing communications. We may share your information with third-party service providers to assist with our operations and services.
We may collect information about you whenever you interact with us. For example, when you contact regarding our activities, register as a supporter, send or receive information or sign a petition, you specifically and knowingly provide us with your personal information. We may also receive information about you from third parties – but only if you have given them permission to share your information.
We use the information we collect to provide, maintain, and improve our email marketing services. This includes sending email campaigns, analyzing campaign performance, and enhancing user experience. We may also use your information to communicate with you about our services and updates.
Email Campaigns and Subscribers’ Data
When you use our web App to send email campaigns, we act as a data processor and you act as the data controller. You are responsible for obtaining necessary consents and permissions from your subscribers. We do not use your subscriber lists for our own marketing purposes or disclose them to third parties.
We implement industry-standard measures to protect your personal information and data. However, no method of transmission over the internet or electronic storage is completely secure, and we cannot guarantee absolute security.
Our webapp may integrate with third-party applications or services. We are not responsible for the practices employed by those third parties. Please review their privacy policies before integrating with them.
About your SMTP details.
When you choose to integrate your email account with our software, we collect SMTP details, which may include your email address, username, password, SMTP server address, and port number. These details are necessary to facilitate the sending of emails through your chosen email service provider.
We understand the sensitivity of SMTP details and take the security of this information seriously. We implement stringent security measures to protect your SMTP details from unauthorized access, disclosure, or misuse.
We retain your SMTP details as long as they are necessary for the functionality of our software. You have the option to remove or update your SMTP details at any time through your account settings.
In order to facilitate the integration of your email account with our software, we may work with third-party email service providers or SMTP relay services. These services are chosen for their security and reliability, and your SMTP details will only be used for the purpose of email sending.
Changes to this Policy
You have the choice to provide or update your SMTP details, as well as the option to remove them from our platform at any time. If you no longer wish to use our email marketing software, you can revoke the integration and delete your account.
We will not be responsible for the privacy of data collected by websites not owned or managed by us, including those linked through our website.
We implement reasonable measures to secure your personal information. However, no method of transmission over the internet or electronic storage is completely secure, and we cannot guarantee absolute security.
Our services are not directed to individuals under the age of 18. We do not knowingly collect personal information from children. If you believe we have inadvertently collected information from a child, please contact us to remove the information.
You have the right to access, correct, or delete your personal information. You can also opt-out of receiving marketing communications from us. Please contact us to exercise your rights.
Making a complaint
If you are not satisfied with the response, please contact us at [email protected] with the details explaining your concerns. We will review your complaint and investigate if the right procedures have been followed and respond back to you as appropriate. We aim to complete this investigation within 15 working days of receiving your complaint, however, in some cases it may take longer. If you are still unsatisfied with the response, you may contact us.